Decision Tree Handbooks Instrumental In Troubleshooting

by | Jun 6, 2014 | Automate Support, CRM, Customer Self Service, Customer Support, Troubleshooting

Troubleshooting is made easy with a Yonyx Interactive AGI platform

Troubleshooting is made easy with a Yonyx Interactive AGI platform.

Decision tree driven handbooks are a form of automated self-service manuals which can provide an innovative method to troubleshoot any issue.  Decision-tree driven troubleshooting handbooks are a new variety of customer self-service, reducing the need for a customer support staff and reducing costs.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service
Many issues and problems are now solved with help-desk style user manuals and online documentation.  These interfaces can service a wider population of consumers. These guides feature a mobile compatible user responsive interface that allows customers to access these manuals from any smartphone or mobile device. This capability reduces the prevalence of call centers and queued phone lines.
Providing quality customer service will create more commerce. This has been evident in CSAT scores. Decision tree driven handbooks are an unforgettable form of interactive customer service. Furthermore, this type of technology is cutting edge in troubleshooting technology. Now, the answers are easily accessible and readily available. Interactive troubleshooting manuals have become a necessity. Decision-tree driven handbooks have paved the way.

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