Average handle time is a cornerstone of CSAT score proliferation and increasing customer satisfaction. Lower average handle-time is defined as reducing the amount of time it takes for a call center agent to handle a complaint and resolve the issue.
Sometimes, this is handled swiftly and efficiently. However, there are plenty of moments where this process is drawn out and evolves in to a painstaking troubleshoot. A decision-tree driven guide equipped with DNA or decision network architecture can be expeditious.
A Yonyx AGI customer service platform can serve as a great preliminary form of assessment for both parties involved while helping lower average handle time.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
When the problem is identified, the solution is easier to figure. This procures lower average handle times and CSAT scores will respond. Interactive customer service manuals are a great method to inform consumers with an array of administrative features, making sure the information is up to date and authenticated.
Businesses everywhere can use DNA technology, allowing AHT to decrease while CSAT scores soar. Released in version 4.8, this technology features over two hundred major and minor products deployed.
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