Automate Customer Service With A Yonyx AGI Interactive Flow Chart

Plug your interactive flow chart in with Yonyx AGI technology.
Plug your interactive flow chart in with Yonyx AGI technology.

While there are many differences between a multimedia flowchart and visual flowchart, both can be exceptional interactive flow charts when fused with Yonyx’s AGI technology.

Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent

Multimedia flow charts and visual flowcharts feature robust content that is not redundant but specific with the most pertinent information.

  • Visual Flowcharts –  Visual flow charts have emerged in a diverse set of formats: Graphs, diagrams, handouts and decision trees, to name a few. Visual charts are more of a traditional means of troubleshooting in comparison to its modernized form: Multimedia Flow Chart. Nevertheless, visual flow charts are also an interactive flow chart.
  • Multimedia Flowcharts –  more stimulating form of an AGI Interactive Flow Chart . Multimedia flow charts can be transmitted and transcribed in to a variety of formats. They are versatile and can be distributed electronically in the form of an mp3 file, a data file or in a medium such as a CD or DVD.  These interactive flow charts incorporate more of the sensory organs and use videos, sounds, interactive menus and digital activities to educate.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree