Category: CRM

  • What can CRM Do for a Business?

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    by

    Keith Fuchs
    in

    CRM stands for Customer Relationship Management, which is defined as technologies and processes that provide support to business activities like acquiring, collaborating, retaining, targeting and understanding customers. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service. There has been an increasing demand…

  • Advantages of Improving Customer Experience

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    by

    Keith Fuchs
    in , , ,

    Show me a business without customers and I show you a failed one. This saying sounds cliché, but is so true today-so many businesses fail to serve their customers well. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service. If you’re one…

  • Four Steps Organizations Can Use to Become Social Enterprises

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    by

    Keith Fuchs
    in ,

    The number of businesses that have consistently become social enterprises has been increasing steadily, over the past few years. Social media networks like Facebook, Twitter, LinkedIn, and others provide businesses with a massive opportunity to not only meet their customers where they are, but also improve overall customer experience and  satisfaction (knowing a business can…