Category: Customer Service

“Machine learning will increase productivity throughout the supply chain.” – Dave Waters The evolution and progress of digital technologies continue to scale new landmarks. These technologies represent, in part, the many interfaces and avenues (of interaction and intersection) between the human intellect, virtual realms, and the real world. Digital technologies operate in and impact every…

“We cannot stop natural disasters, but we can arm ourselves with knowledge; so many lives wouldn’t have to be lost if there was enough disaster preparedness.” – Petra Nemcova The unforeseen and the unanticipated represent an intriguing, yet integral aspect of human existence. These intangibles would serve as a duality that can be interpreted as…

“By failing to prepare, you are preparing to fail.” – Benjamin Franklin The random universe we inhabit operates on many planes, and the element of uncertainty remains a steadfast constant – closely interwoven with human existence, as also with every occurrence or phenomenon in the visible universe. The matter of uncertainty is a persistent phenomenon…

“When the guest arrives, give him an experience that’s ahead of what he anticipates. What I’m hoping is that folks come away from [our hotels] having expected something, and come away thinking ‘wow, so much better than what we expected to have’.” – Sol Kerzner Hotels and hospitality represent an integral aspect of modern industrial…

“Human Resources isn’t a thing we do. It’s the thing that runs our business.” – Steve Wynn The human resources process comprises a critical function in the modern organization; this assertion finds attestation in surveys that indicate business executives and HR professionals alike hold the view: measuring the impact of human resources processes remains critical…

“I am convinced that nothing we do is more important than hiring and developing people. At the end of the day, you bet on people not on strategies.” – Lawrence Bossidy Human resources – and the effective long-term management of this vital asset – represents a critical operational aspect of modern organizations. Human resource management…

“I certainly am interested in accessibility, clarity and immediacy.” – Paul Muldoon The idea of modern education presents interesting possibilities, each encased in combinations of method, technique, process, experimentation, and schools of thought. The term ‘possibilities’ is crucial – because it allows us to envisage education as an ongoing project, an idea that should defy…

“Good governance, safety, a chance to grow economically and professionally – those are important things.” – Dana Perino Governments – and their primary function, governance – continue to engage the energies and imaginations of thinkers worldwide. Modern forms of government represent an evolution and amalgamation of thoughts, practices, assessments, experimentation, collective ideation, observations, implementations, etc.…

“Wherever the art of Medicine is loved, there is also a love of Humanity.” – Hippocrates Modern healthcare represents a heavily diversified domain/industry comprising public and private systems, processes, institutions, mechanisms and linkages. The idea of healthcare in the contemporary world lends itself to many interpretations – this domain has also evolved into a complex…

“Personally, I have always felt that the best doctor in the world is the Veterinarian. He can’t ask his patients what is the matter… He’s just got to know.” – Will Rogers Medical science – correctly regarded as a stellar achievement of the human race – has evolved into a complex domain, a terrain of…