Using Flowcharts to Plan and Organize Hotel Workflow

“When the guest arrives, give him an experience that’s ahead of what he anticipates. What I’m hoping is that folks come away from [our hotels] having expected something, and come away thinking ‘wow, so much better than what we expected to have’.” – Sol Kerzner

Hotels and hospitality represent an integral aspect of modern industrial civilization; the hospitality industry operates as a mass employer, and its operations spotlight some of the refined aesthetics and service values ever designed by the human species. The modern hotel also represents a complex ecosystem of value chains and business processes that must operate continually to generate profit. Hence, certain industry observers aver hospitality operators must adopt “a strategic, versatile and organized approach in hotel management. Versatility enables hotel management processes to keep up with a rapidly changing business world.

Stakeholders could venture to organize hotel workflow around connected diagrams, such as flowcharts. These illustrations enable industry operators to devise the mechanisms of workflows that animate hotels and hospitality establishments. These illustrations serve as springboards of innovation that drive a constant evolution in the modern hospitality industry. Such illustrations can prove instrumental when operators court original thoughts and work to translate these into operational methods and business processes. In addition, the agency of flowchart can also empower hotel owners/operators to ideate on – or visualize – variations within commercial systems and processes devised for said industry.

  • Building a Signature Personality

The hospitality industry must constantly evolve in its quest to serve the requirements of visitors, travelers and guests. This is essential because “hotels must have a personality that connects to both existing and prospective guests.” Staff must organize hotel workflow as part of efforts to boost value proposition offered by commercial establishments. An enhanced value proposition could emerge from smarter work processes that resonate with the needs and preferences of travelers. For instance, automated platforms could serve as major lines of connection between guests and the establishment – this is a method of overhauling workflows to conform to the practices endorsed by travelers in the digital age. The design and deployment of automated platforms could find representation within flowcharts and similar diagrams. These illustrations could also enable hoteliers to further embellish the value proposition as part of the project to organize hotel workflow.

  • Focusing on Traveler Preferences

In modern times, traveler preferences include experiential stays at hotels and hospitality establishments; this implies the modern traveler seeks seamless functionality inside hotel establishments, as also unique experiences that elevate the quality of stays. Further, owners and operators may organize hotel workflow “to differentiate their brand by doing something unique with the way they design, layout, or outfit their property.” For instance, operators may re-design back-end processes to present a range of emphatic buffet experiences to visitors, clients and customers. This stance may require establishing new and extended value chains and logistics mechanisms, as also the creation of sophisticated interfaces between clients and hotel operators. It would help to outline the method of attaining these objectives inside flow-based diagrams – these instances of connected illustration can power initiatives to build alternative configurations that expand the project to organize hotel workflow.

  • Exploring Digital

Trends in consumer behavior, and the application of technologies, may represent key components of method when we seek to organize hotel workflow. Those responsible, could envisage scenarios wherein hotel operators survey the full expanse of consumer behavior – and its emerging lines of expression – and mate these to the application of various technologies. This finds validation when industry observers note, “digital applications, in particular, are registering a huge rise in usage; these enable hoteliers to build and manage relationships they build with prospective and existing guests and clients.” Various aspects of tech-driven method could help to organize hotel workflow and re-invent certain aspects of operation using agency of flow-based diagrams. Such constructs could also spur ideation in terms of building new conjunctions between technology and consumer behavior in service of the objective of attaining high-quality outcomes and efficient workflows.

  • Deploying Social Media

Social-media driven multi-channel strategies are gaining heft in the hotel and hospitality industry; hence, operators must acknowledge the fact traveler markets are become more diverse every day. Thus, operators may elect to organize hotel workflow systems and processes to accommodate multi-channel marketing strategies – these can typically operate through email, instant communication modules, and digital banners, automated chats on hotel websites, social media campaigns, and digital newsletters, among others. Social media is especially relevant, because “many social networking sites offer platforms for discussion of topics that communities of travelers find mutually interesting or beneficial.” Hence, it would serve well to envisage the use of flowcharts to develop multi-channel strategies that post updates to clientele via touch points listed above. In addition, flowcharts can empower hotel operators to assess the outcomes that flow from judicious deployments of such strategies.

  • Primacy of Guest Reservations

Hotel reservations present an interesting avenue, wherein new methods could be explored to organize hotel workflow as part of boosting convenience and functionality for modern travelers. Further to this, an expansive systems of building information technology-intensive back-end infrastructure could be put together. Such a stance empowers hotel operators to cater to diverse sets of modern travelers and fashion outstanding hospitality experiences for customers. A flowchart could empower operators to devise a multi-point reservation system that operates on different planes. The use of technology enables this scenario, and allows operators to engineer diverse levels of functionality and convenience into said system. Additionally, the mission to organize hotel workflow gains a boost when owners and operators design additional flows of information into hotel reservation systems, as part of efforts to expand the concept of consumer choice and experiential stays in modern hospitality.

  • Leveraging Wellness in Hotels

One of the biggest trends in recent times has been wellness travel; people travelling to make an improvement in their bodily and mental health to achieve an overall sense of well-being.” This observation can significantly contribute to ideas that seek to organize hotel workflow in tune with industry trends. For instance, hospitality establishments may work to design a range of in-house programs catering to the wellness requirements of travelers. This could variously manifest in specialized facilities that help improve the physical and mental health of travelers. In addition, the impulse to organize hotel workflow could also find expression in the recruitment of specially trained human power that caters to travelers’ health and wellness. Large editions of connected diagram could assist in devising such programs; these constructs could also assist hotel operators and managerial staff to discern sub-trends in wellness travel as a part of business expansion initiatives.

  • To Conclude

It would help to explore these lines, and the ideas that may emerge from these thoughts to develop new systems and processes that organize hotel workflow. These lines of enterprise could find predication on the experiences of hoteliers, as also the element of human imagination and ingenuity. Observers and operators in the hospitality industry could also utilize spaces of flowcharts to develop new versions of workflow that improve functioning of the hotel industry. Flowcharts could also serve as a system of observation, and as part of technique to process observations into segments of tangible process. Hotel operators could deploy these diagrams to fashion various instances of the cause-and-effect paradigm. Such an initiative could prime the hospitality industry to elevate the levels of its operations. Additionally, flowcharts could serve as design aids that propel new initiatives to fruition in a variety of industry scenarios.

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