Category: Customer Service

“Research needs to be part of an interlocking process that systematically informs targeting and positioning; getting this right the first time is more than a priority – it’s a necessity”. – Katherine Binns We know that the best way to know what customers want, expect, believe, and think about a company, is by asking them…

“Your smile is your logo, your personality is your business card, how you leave others feeling after having an experience with you becomes your trademark.” – Jay Danzie We know that a significant portion of a business’ success rests on the way it treats its customers. In order to make a success of customer service,…

“Having a plan in place for the assessment, protection, and disposal of customer data can bolster your organization again potential cyber threats.” – quickbooks.intuit.com Customers trust a business with their personal information and even financial data. Their trust is the basis of a company’s success and hence it is the duty of a business to…

“If you can’t figure out your purpose, figure out your passion. For your passion will lead you right into your purpose.” – T D Jakes As per the quotation above, it is clear that each person within a company must be driven by the same goals and be passionate about achieving them. When there is…

“Mostly, if you want to succeed, you will need your customers to see you as reliable, dependable, credible, helpful, respectful, open, responsive, and honest.” – Don Peppers and Marth Rogers The biggest of business blunders is to de-prioritize customer service hoping it would manage itself and focusing only on other things such as product development,…

“Make the customer the hero of your story.” – Ann Handley In today’s market, customers expect the best and more. They want companies to provide them with experiences that ensure their satisfaction and delight. Your company’s customer service teams must know how to deal with customers and your company must support the teams by providing…

“Good customers are an asset which, when well managed and served, will return a handsome lifetime income stream for the company.” – slideshare.net Knowing customer lifetime value is important for any business since it determines the financial value a customer brings during their ‘lifetime’ with the company. When someone becomes a customer, they enter into…

“When people call our call center, our reps don’t have scripts, and they don’t try to up-sell. They are just judged on whether they go above and beyond for the customer and really deliver a kind of personal service and emotional connection with our customers.” – Tony Hsieh It is the responsibility of every company to…

“And remember that people want to be loyal to brands. When a brand delivers a fantastic experience, it makes their next purchase decision easier.” – Matthew Fenton A business may try hard and even relentlessly to encourage and build customer loyalty, but it is not possible to succeed with every customer and at all times.…

“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” – Jeff Bezos Every company wants and expects customers to come back to them repeatedly, with more business and several referrals. Customers…