Category: Customer Service

“Growth is much more than a strategy. It is a complex change process that involves the right mind-set, the right processes, experimentation and an enabling environment.” – Edward Hess All of us know and accept (even if grudgingly) that change is the only constant and the sooner we embrace any kind of change, we will…

“B2B small business marketers say case studies and in-person events are the most effective tactics they use,” – Content Marketing Institute With increasing competition companies are facing the daunting challenge of earning the trust prospective customers and retaining the trust of existing ones. The fact is that with easy access to so much information, customers…

“Motivation will almost always beat mere talent.” – Norman Ralph Augustine It is true that even if your company has a majority of talented and highly skilled employees it would not help if they did not have the enthusiasm to use those qualities for the benefit of the company. Any company is only as strong…

“Whenever you see a successful business, someone once made a courageous decision.” – Peter Drucker It’s a tough world and each day the competition is getting more severe and resources seem stretched beyond their capacity. However, it is those who can survive and remain successful in these circumstances that will be around for long. Does…

“Bringing a problem to resolution and closure through continued discussion and compromise is an honourable act as it shows respect for the needs of both partners.” – Lynne Namka We have discussed at length the damage that conflicts do and also the criticality of the resolution of conflicts is. Conflicts are inevitable at the workplace…

“There are so many uses — conversational marketing, reaching influencers — that PR is able to participate in conversations and answer questions, be a support system for clients and companies, as well as empowering customers and power users to be a de facto resource for your company, a champion for your products.” – Jeremy Pepper…

“Either write something worth reading or do something worth writing.” – Benjamin Franklin We have earlier discussed how vital content is for businesses and also that great content is amongst the essentials for fostering customer engagement. There are different kinds of content that businesses write or hire someone to write for them, and blogs have…

“To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.” – Tony Robbins Effective communication is the very basis of human life and so it flows naturally that it is an indispensable part of business…

“Desire is the key to motivation, but its determination and commitment to an unrelenting pursuit of your goal a commitment to excellence that will enable you to attain the success you seek.” – Mario Andretti Keeping in line with a happy workforce translating to great customer service and high quality products, we will look at…