Category: Customer Service

True you have the ideal Customer Service model as an ‘umbrella’ service to serve all your loyal and prospective customers. However, the demanding customers want more. They want the customer service to be personalized, designed to meet what they ‘perceive’ as pertinent to their business, industry and individual likes. While this is demanding, it has…

You are probably scratching your head in disbelief – you did everything right, all the checks are in place, you have created great products, offered some innovated services – and yet your customer base is dwindling, you are unable to retain your customers and you are fast losing ground! There could be a plethora of…

We have all heard the phrase – “Perception is Reality”. This phrase aptly describes your relationship with your customer. Their perception is what counts, what drives and what matters. You could be doing everything ‘right’ in your opinion but what trumps is what the customer thinks as being right or most suitable for them. Only…

“Know what your customers want most and what your company does best. Focus on where those two meet” – Kevin Stirtz How you deal with and train your customer service associates will be a direct reflection on the kind of customers you have – happy or disgruntled. Let’s face it customers will never be willing…

“When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change.” ― Marilyn Suttle [img src=”https://corp.yonyx.com/wp-content/uploads/2014/06/102px-Flame_0021.png” width=”” height=”” align=”right”] Since this famous quote seems to suffice for elucidating the title – I might as well stop writing anything further on this! For those…

See – the key word is WITH not at! Initiating a connection or affinity with a potential customer is the first and most important step you will take in getting them from potential to actual. Working this connection needs to be treated with care and as a Customer Service associate, you must be aware of…

”Marketers who spend more on interactive marketing can increase their resulting revenue, said the Interactive Advertising Bureau and MarketShare Partners, an analytics and technology firm, in a report released August 2” [img src=”https://corp.yonyx.com/wp-content/uploads/2014/06/Interactive2.jpg” width=”” height=”” align=”right”] Why is this form of marketing taking on such widespread appeal? What is the reason for the fixation for…

The key to a successful business is happy customers, repeat customers. Focusing on your current customers will not only ensure that your customer base remains large but also increases as news of your services spreads. Responsiveness to customers, needs and demands must be quick and agile. It must meet the customer’s mental deadline, which more…

Henry Ford said: “A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large.” [img src=”https://corp.yonyx.com/wp-content/uploads/2014/06/Innovation_Example1.png” width=”300″ height=”” align=”right”] We all want to be in this ‘embarrassing’ position, don’t we? And with the onset of new and improved technology, a new smoother path has been paved to interact…