Category: Customer Service
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Creating Customer Service Magic through Effective Training
“You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied” – Jerry Fritz A simple yet powerful quote that suitably describes the importance of focusing on keeping your customer service head and shoulders above competition and creating a magical impact on your…
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The ‘Edge’ You Need is Customer Trust
Providing great customer service has been long established as the pre-condition for gaining customer loyalty. This credence puts you ahead of competition by ensuring higher profits through long term growth in business. To capture this lead, The ‘Edge’ you Need is Customer Trust. Customers want to know what changes and processes your company has put…
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Improve CSAT with 5 Success Tips from Yonyx
Improved customer satisfaction is one way towards business success. Therefore it is very important that the score remain the same or goes high. These are five tips to help you improve CSAT in your business. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Rate your…
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Losing Customers Despite Best Efforts?
Sure customers are tough and sure you have and are doing everything to keep them. You are content in the thought that your customers are happy, when suddenly a customer leaves. You have no idea what you did wrong since they did not give you a reason before leaving. In quick succession and as abruptly,…
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Do you know What Your Customers Really Want?
As a company are you now complacent with your success? Resting on your laurels? Or are you still hungry to know what makes your customers tick, what they really want from you? Do you know What Your Customers Really Want? If the answer to the last question is yes, then kudos to you! You have…
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DECISION TREE DRIVEN INTERACTIVE GUIDES FOR CUSTOMER SERVICE
Like anything else, interactive customer support can take many forms, but the one that is the most useful by far is the decision tree. A decision tree is a tool used to find practically every possible solution to a problem in a systematic manner. It starts out with presenting a question or a problem before…
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Customer Service Recovery
Precise and expeditious is what service recovery has to be. The action you take as a company to undo a service that collapsed due to a faulty product or service or an inadvertent human error, would be defined as customer service recovery. Customer satisfaction is at the base of this action and must be well…
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Benefits of Creating A Decision Tree For Customer Support
Now that most businesses have a presence on the Internet, they’ve had to find new ways of providing high-quality customer service. There are still people who will call hotlines to get their questions answered, but others would rather just go online to find the answers they’re looking for themselves. After all, having an Internet connection…
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No Count of Best Practices to Boost Customer Service
“The only right way to run a company and in the most profitable way, is to saturate your company with the voice of the customer.” Richard C. Whiteley, The Forum Corporation, 1991 [img src=”https://corp.yonyx.com/wp-content/uploads/2014/06/Lascar_Highest_point_reached_4464715674-210×150.jpg” width=”” height=”” align=”right”] Customers always have and always will dictate and alter how the customer service universe functions. Whatever be your…
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Creating A Decision Tree For Customer Support – Best Practices
A decision tree can be a great way to provide high-quality customer support for a web-based business, but as with everything else, it needs to be implemented properly. On paper, this seems easy to do. A decision tree is a type of flow chart that tells you how to reach every possible solution to a…