Category: Customer Service
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A Guide To Troubleshooting: Help Desk vs. Decision-Tree
The virtual help desk and the decision-tree guide are the two most typical ways to attack any troubleshoot. Both are forms of interactive customer service and automated support, as a result these two interfaces host a slew of capabilities and distinct functions and features. Both the help desk and decision-tree have positives and negatives, here…
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Customer Retention: Not as hard as it seems
Many businesses are offering similar products, services and freebies. Their prices are unbelievably great and they have been around for a long time. The mystery, of why customers prefer one over the other, seems to be clearing up and the answer lies in Customer Service. Customer’s perception of how they are being treated and each…
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Comprehensive API and DNA – The Keys to the Knowledge Base
Data can be stored and utilized in a variety of ways. Yonyx utilizes three different strands of information technology to provide customers with the content they need to enhance their troubleshoot or self-service. These three forms of data are: comprehensive API, DNA or decision-nature architecture and knowledge base. Each of these are interconnected yet work…
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Embedded Catalogs With Enhanced Content – Yonyx AGI Guides
A key feature of Yonyx AGI interactive guides are the fact they are embedded catalogs that come with a lightning fast landing page. As a result navigation of these various catalogs are simple and efficient. A Yonyx AGI Interactive guide with an embedded catalog is automated support made easy. Yonyx enables organizations to create multi-media flowcharts that provide customers an…
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Taking Advantage of a User Booklet Software
What makes a call center business successful? It is when you implement an effective user booklet software that will serve as an automatic on-screen guide for your call center agents. Despite the existence of other factors that will make a business successful, taking advantage of what technology has to offer will always top the list.…
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Integrating Social Media with Customer Service
For as long as customer service has been in existence, this service has been delivered through calling and email messages. It is only recently, that more effective and cost friendly methods of say, online chatting directly with a representative, began to be used. Although, social media is now a force to reckon with when it…
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Understanding the Dynamics of Interactive IT FAQ
A dynamic call center business must implement an interactive IT FAQ effectively to maintain its competitiveness in the industry. When a call center business is more competitive, it becomes even more successful and productive. Therefore, a prerequisite for a successful call center business includes the following – Technology updated – manifested by the implementation of…
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Functions of a User Bible Software
Running a call center business means you have to maintain both the customer satisfaction and growth of your business. This is the reason why a user bible software must be implemented properly so that your business can adapt to rapidly changing industry or market. A user bible software functions in many ways, including – Collects…
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Getting Customer Service Right through Service Design
The subject of improving and excelling at customer service will remain current for as long as there are companies who want to increase customer base and profits. This effectively means – forever! Companies know all too well that it is strenuous, more expensive and stressful to attract a new customer. On the other hand, retaining…
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Engaging Customers through Interactive Videos
Great customer service comes from achieving customer satisfaction through effectively engaging them is a subject that has been and continues to be widely discussed. It is established as one of the prime reasons, for customer loyalty and also as a reason for a customer to walk out the door. Customer satisfaction is reified mainly from…