Category: Customer Service

  • Improve Consistency of Call Center Agents with Interactive Decision Trees

    —

    by

    Keith Fuchs
    in

    Do you know that you can improve consistency of call center agents with interactive decision trees? Interactive decision trees work by ensuring that your agents have all the information they need to make fast decisions when customers come calling. By making decisions tailored by some of the best technocrats in your company, your help desk/call…

  • WOW Customer Service

    —

    by

    Emily Newman
    in

    “Do what you do so well that they will want to see it again and bring their friends”- Walt Disney Wowing your customers does not end when you become successful and the quote by the man himself, says it all. As you begin to enjoy the limelight, everything you do is clearly visible and hence…

  • Increase First Call Resolution with Interactive Computer Guide

    —

    by

    Keith Fuchs
    in

    Customer support metrics have been in the call center industry since time immemorial. First call resolution or FCR regarded as one of the most important customer support metrics as it measures the efficiency of the call center and evaluates efficiency in how customer issues are resolved. Yonyx enables organizations to create decision tree driven interactive…

  • Use of Call Center Software in Making Self-Service Better

    —

    by

    Keith Fuchs
    in

    Do you know that you can use call center software not just internally with your call center agents but harness solutions for your online customers? Self-service software like Yonyx gives business owners the ability to serve better support to customers online. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to…

  • Make Interactive Troubleshooting a Priority in Your Business

    —

    by

    Keith Fuchs
    in

    A simple look around most telecom and software companies will show you that not many put a lot of effort coming up with interactive troubleshooting manuals/guides for their products. The end result is customers who can’t figure out how to comfortably diagnose problems in their television sets, radios, phones, software, etc. Yonyx enables organizations to…

  • Improve Customer Experience through Customer Service

    —

    by

    Emily Newman
    in

    All the companies that have a large and loyal customer base enjoy this privilege due to great customer experiences resulting from superior levels of customer service. It is clear that these companies have walked in the shoes of their customers to understand the precise needs and wants of their customers. They have looked at their…

  • Improve Call Center Scripts With Interactive Customer Service Manuals

    —

    by

    Keith Fuchs
    in ,

    [et_pb_section fb_built=”1″ admin_label=”section” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_row admin_label=”row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Text” _builder_version=”4.19.0″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″] Call center scripts can vary in both length and quality. Sometimes these variances can be an aid or hindrance to agents hoping to provide exceptional customer service. Improve call center scripts…

  • Training for Customer Service Excellence

    —

    by

    Emily Newman
    in

    An exclusive and stand out combination of skills, resources, technology and personality characteristics is what makes for an effective customer service representative. However, to get all these factors to work together perfectly, takes time and investing. As a company it would be unrealistic to think that all these aspects will come together on their own…

  • How Visual Flow Charts Increase Knowledge Base

    —

    by

    Keith Fuchs
    in , , , , ,

      Visual flow charts can help with pretty much anything. They can raise CSAT scores, lower average handle time and increase your knowledge base. Visual flow charts provide an informative and interactive interface that increases the knowledge base of customers, making them more keen and aware about the product and services they subscribe to. Yonyx…

  • Multimedia Flow Charts – Robust IT Interactive User Manuals

    —

    by

    Keith Fuchs
    in , , ,

    Multimedia flow charts are robust IT interactive user manuals, filled to brim with exquisite detail and enriched information. The multimedia flow chart is an evolution of the visual flow chart. Multimedia flow charts have become a twenty-first century commodity which now feature graph database as a backend. These devices have created new methods to stimulate,…