When customers call your call center with software troubleshooting problem, or product malfunction (failure) the last thing they expect is an excuse not to help them. Your call center needs to have rich step by step call flows to ensure that whatever questions customers ask, are given to them in a perfect manner that leaves no doubt in their minds about your own product knowledge.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
Interactive step by step call flows
Your call center needs to invest its money in creating the best step by step call flows for all its agents, including all potential product or software problems customers face. If you can enrich the step by step call flows with embedded content to help you solve their problems quickly, your business will earn a lot of trust and customer loyalty.
Yonyx AGI step by step call flows
Yonyx AGI step by step call flows are enriched in such a manner that allows you to do all the above- embed videos, pictures, user manuals and other quick links that can smoothen your call flow regardless of the customer problem. It will help you keep customers by enhancing their experience.
Take advantage of Yonyx to improve your customer support today with step by step call flows in your call center.
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