Increase First Call Resolution with Interactive Computer Guide

Customer support metrics have been in the call center industry since time immemorial. First call resolution or FCR regarded as one of the most important customer support metrics as it measures the efficiency of the call center and evaluates efficiency in how customer issues are resolved.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

The star of  show is your customer.  Customers always come first- better your first call resolution.
The star of show is your customer. Customers always come first- better your first call resolution.

Every business needs to have an interactive computer guide to increase first call resolution.

Interactive computer guide

The interactive computer guide is a great call center tool that allows your agents with enough information and knowledge to handle a customer problem. The software will pull all the necessary information- kb articles, videos, pictures, decision trees automatically depending on a customers’ disposition.

Armed with this information, an agent is able to answer to customer problems faster. It also allows them to modify their call script faster so that other agents can use them later faster.

Benefits are all over

As you can see, the usefulness of this call center software goes beyond the normal realms of customer support; it gives you power to refine your service while enhancing first call resolution or FCR in the long run.

Increase your First call resolution with Yonyx interactive computer guides today.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree