Category: Customer Service

What is another name for Customer Service? What does it take for it to be termed as great? It is going beyond service and forging a relationship with your customer by conveying to them that they are the star in our universe. In our everyday lives too we build (and sadly break) relationships. These relationships…

Is there really a magical or powerful theory that would convert your customer service efforts in to business from a plethora of customers? Are your customer representatives skillfully strong to attract and keep customers? The answer seems to be yes if Customer Service is not seen as a stand-alone one department job. It may not…

Customers can have unreasonable expectations when they call the customer service department and negotiating with them at this stage would help to bridge the gap between service and expectations. It would help set appropriate and attainable standards. We are not going with the premise that when the customer calls he is bound to have unreasonable…

True you have the ideal Customer Service model as an ‘umbrella’ service to serve all your loyal and prospective customers. However, the demanding customers want more. They want the customer service to be personalized, designed to meet what they ‘perceive’ as pertinent to their business, industry and individual likes. While this is demanding, it has…

You are probably scratching your head in disbelief – you did everything right, all the checks are in place, you have created great products, offered some innovated services – and yet your customer base is dwindling, you are unable to retain your customers and you are fast losing ground! There could be a plethora of…

We have all heard the phrase – “Perception is Reality”. This phrase aptly describes your relationship with your customer. Their perception is what counts, what drives and what matters. You could be doing everything ‘right’ in your opinion but what trumps is what the customer thinks as being right or most suitable for them. Only…

“Know what your customers want most and what your company does best. Focus on where those two meet” – Kevin Stirtz How you deal with and train your customer service associates will be a direct reflection on the kind of customers you have – happy or disgruntled. Let’s face it customers will never be willing…

“When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change.” ― Marilyn Suttle [img src=”https://corp.yonyx.com/wp-content/uploads/2014/06/102px-Flame_0021.png” width=”” height=”” align=”right”] Since this famous quote seems to suffice for elucidating the title – I might as well stop writing anything further on this! For those…