Creating A Decision Tree For Customer Support – Best Practices

A decision tree can be a great way to provide high-quality customer support for a web-based business, but as with everything else, it needs to be implemented properly. On paper, this seems easy to do. A decision tree is a type of flow chart that tells you how to reach every possible solution to a problem, and it can be used in everything from tech support to laboratory experiments. Actually automating it on your company’s customer support page might take a little more work, however. Fortunately, it’s still not that difficult once you know what you are doing and you have the right tools for the job. Get consistent call cenYonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.er agents with Yonyx contact center solutions.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

Creating a basic decision tree is simple. First, you have a problem that needs a solution. There are usually a couple immediately obvious solutions to choose from, and each of these solutions has their own branch on the tree.

Each solution also has a number of different outcomes, each of which require their own branches and, ultimately, their own solutions. A decision tree basically takes you step-by-step to finding the ideal solution to your problem.

So, how can this be implemented into a customer support page? Well, there are a number of widgets that can do it for you. Always remember that a decision tree really is just an algorithm in graphic form. Algorithms are regularly implemented into websites; a decision tree widget takes the algorithm and displays it as an interactive graph.

However, you should always remember that every possible decision and outcome needs to be accounted for. This can be very difficult for those who aren’t so computer-savvy, so be prepared to find a reliable programmer who can create a decision tree widget if you cannot find one on your own that works for you.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree