Customer service is tough, especially now that most businesses have gone online. Your clients won’t always have questions or run into problems during normal business hours, and even when they do they may not love the idea of calling a customer service representative.
Just about everyone has had issues with customer service representatives at one time or another, and many people would’ve rather been able to try to solve their problems on their own. Fortunately, your clients may have that option with the help of a decision tree driven self help guide.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
What is a Decision Tree?
A decision tree is a simple tool that walks you through a series of yes and no questions to find the most logical solution to a problem. It is essentially a problem-solving algorithm laid out in an easy-to-follow format. All you have to do to use a decision tree is to answer the questions it asks and answer yes or no until you come to the simplest and most logical answer. You might find your final answer at the first branch, or you may have to go through ten branches. Either way, you will find your answer eventually, all without having to ask someone else for help.
What Kinds of Problems Can be Solved with a Decision Tree?
Virtually any problem can be solved with a decision tree. For example, a customer who is having a computer problem can be led step-by-step through all possible solutions until they find the most logical one.
Students and researchers also use decision trees regularly to predict the outcome of scientific experiments or projects, and programmers use them to find and fix glitches when testing software or hardware.
There aren’t many things a decision tree can’t do, and it can be an invaluable resource for your company’s website. It won’t replace old-fashioned customer service or tech support, but it will help answer practically any question your clients may have and help them solve problems on their own.
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