Category: Customer Service

  • Making Your Clients Laugh – WITH You

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    Emily Newman
    in ,

    See – the key word is WITH not at! Initiating a connection or affinity with a potential customer is the first and most important step you will take in getting them from potential to actual. Working this connection needs to be treated with care and as a Customer Service associate, you must be aware of…

  • Interactive Video Marketing – ‘enlightened communication’

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    by

    Emily Newman
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    ”Marketers who spend more on interactive marketing can increase their resulting revenue, said the Interactive Advertising Bureau and MarketShare Partners, an analytics and technology firm, in a report released August 2” [img src=”https://corp.yonyx.com/wp-content/uploads/2014/06/Interactive2.jpg” width=”” height=”” align=”right”] Why is this form of marketing taking on such widespread appeal? What is the reason for the fixation for…

  • Agility in Responsiveness to Customers

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    Emily Newman
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    The key to a successful business is happy customers, repeat customers. Focusing on your current customers will not only ensure that your customer base remains large but also increases as news of your services spreads. Responsiveness to customers, needs and demands must be quick and agile. It must meet the customer’s mental deadline, which more…

  • Forging Ahead in Customer Service through Innovation

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    Emily Newman
    in ,

    Henry Ford said: “A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large.” [img src=”https://corp.yonyx.com/wp-content/uploads/2014/06/Innovation_Example1.png” width=”300″ height=”” align=”right”] We all want to be in this ‘embarrassing’ position, don’t we? And with the onset of new and improved technology, a new smoother path has been paved to interact…

  • Getting the Gold in Customer Service

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    by

    Keith Fuchs
    in

    The best way to be number one in customer service is by treating the customer like they are number one. Treating them with respect and dignity will enhance the customer experience and make them more likely to come. Now while this may seem like an obvious thing to do, not many people know what exactly…