Category: Customer Service

“A big business starts small.” – Richard Branson New paradigms of thought and investigation, novel methods of ideation, creative interventions in many domains of modern knowledge, and bold experimentation have served as drivers of human destiny. Entrepreneurs and business visionaries have deployed these devices as part of efforts to inaugurate disruption in traditional models of…

“Good business leaders create a vision, articulate the vision, passionately own the vision and relentlessly drive it to completion.” – Jack Welch Metrics – such as profitability, revenues, income, and taxation – dominate the expressions of financial information that animate balance sheets of modern corporate enterprises. These numbers – when compiled over a series of…

“Lack of documentation is becoming a problem for acceptance.” – Wietse Venema The idea of paperless documentation presents a captivating thought – an evolved concept admirably suited to alleviate environmental stress and economic pressures that pervade contemporary times. The idea posits a radical departure from traditional paradigms of documentation and paperwork, promises significant savings in…

“You can create value with breakthrough innovation, incremental refinement, or complex coordination. Great companies often do two of these. The very best companies do all three.” – Sam Altman Sophisticated levels of perception and intelligent effort – when mated to consistent application – can generate significant gains in terms of quality of human endeavor and…

“Progress is not in enhancing what is, but in advancing toward what will be.” – Khalil Gibran Incremental advancement – essentially acts of addition in terms of value (planned or accidental) – remains a signature theme when we consider the advent/impact of major developments (in formation and expansion) of human civilization. Such advancement yields material…

“Excellence is a habit acquired by continuous improvement on the little things you do with a firm belief that it’s going to be better than before!”― Israelmore Ayivor Economies of scale – a potent idea that animates modern business enterprises – can spell exponential levels of success for commercial operators of various hues. The idea,…

“The role of the designer is that of a good, thoughtful host anticipating the needs of his guests.” – Charles Eames Ideas of design – and their outcomes, content, manifestations, expressions – cast an abiding impression on the individual and collective existence of human beings. In terms of scope and functional aspects, design can elevate…

People will try to copy what they can see, which is the final product or service, but it’s much harder to see (and copy) all the intricacies of the business model that allows you to create, capture, and deliver value. And that’s what you need to get right to really jam something down people’s throats!…

“If you don’t ask the right questions, you don’t get the right answers. A question asked the right way often points to its own answer. Asking questions is the ABC of diagnosis.” – Edward Hodnett Interfaces that mediate connections between the real world and elements – such as human perception – can find portrayal as…

“The only people who see the whole picture are the ones who step outside the frame.” – Salman Rushdie The duration, nature, and impact of disruptions and disruptive events casts long-term effects on established ecosystems of rhythms, systems, and processes. Most disruptions – such as emergencies and prolonged crisis events – bear hefty potential to…