Category: Customer Service

“The whole point of collaboration is that you give and take from each other, and that’s how you create things that are totally new.” – Virgil Abloh The discipline of modern neuroscience informs us the human brain comprises bundles of neurons and multiple neural pathways that work in concert to power the human experience. Similar…

“Meetings are at the heart of an effective organization, and each meeting is an opportunity to clarify issues, set new directions, sharpen focus, create alignment, and move objectives forward.” – Paul Axtell Meetings, in a broad context, represent a convergence of brainpower, views, thoughts, and perspectives across a desk, geographic region, or different time zones.…

“Video marketing is, without a doubt, one of the biggest reasons I’ve been able to create a multiple six-figure business online.” – Katie Freiling Moving images, though a recent invention, have captured the world’s imagination in the last few decades. Such images, also known as video, have gained enormous traction and now power television debates…

“Focusing solely on what you can potentially do better than any other organization is the only path to greatness.”- Jim Collins Geography exerts a perennial effect on the very nature of enterprise, and plays a persistent role in the ebbs and flows that define the matrix of trade and commerce. This assertion holds true since…

“Leave it better than you found it.” –Bruce A. Nordstrom Artistic creations and mainstream (digital and print) media represent sizeable and significant platforms that create, shape, mold, ideate, and inform contemporary versions of the public discourse. In this context, we find that graphic designers, copywriters, sketch artists, and editors represent the prime components that orchestrate…

“A good PR story is infinitely more effective than a front-page ad.” – Richard Branson The careers of cine stars and modern consumer brands share one common trait: both require constant levels of positive publicity to remain relevant in the public domain. Publicity, by definition, is designed to promote a product, brand, or service in…

“When you’re making a critical decision, you have to understand how it’s going to be interpreted from all points of view. Not just your point of view, not just the person you’re talking to, but the people that aren’t in the room. Everybody else.” – Ben Horowitz New business ventures, such as modern startups, require…

“Those who know WHAT they do tend to work harder. Those who know WHY tend to work smarter.” – Simon Sinek The persistent and intelligent application of skills, effort, and knowledge represents a core impulse that animates the greatest achievements of the human species. Historically, such actions have powered the creation of architectural marvels such…

“All the data in the world won’t gloss over bad customer experience or poor campaign execution.” ― Dave Walters The very pervasive ubiquity of the global Internet has created unique, high-volume sales opportunities and selling platforms for marketing professionals and purveyors of goods and services. The legions of buyers, digital visitors, and potential customers that…

“If you’re just starting out, take the time to build a product your users’ love, no matter how long it takes. It’s better to build something that a small number of users love, than a large number of users like.” – Sam Altman The idea of the modern startup represents a critical innovation in the…