Category: Customer Service

“You hire the best people you can possibly find. Then it’s up to you to create an environment where great people decide to stay and invest their time.”― Rich Lesser Human talent comprises a key factor that animates and equips modern organizations to succeed in the marketplace. Talent can provide critical inputs and momentum when…

“What do you need to start a business? Three simple things: know your product better than anyone, know your customer, and have a burning desire to succeed.”–Dave Thomas Fuelled by a potent mix of perseverance and the spirit of enterprise, modern startup culture hinges heavily on private investments, the use of digital technologies, top-notch human…

“Info-graphics are a trend. It may eventually fade away, though I don’t see it happening over the next 5 years. But a thing that will stay here forever is the need for data visualization.” – Uldis Leifert Data visualization represents an innovative technique – one enabled by digital technologies – of interpreting and positioning strands…

“Whether B2B or B2C, I believe passionately that good marketing essentials are the same. We all are emotional beings looking for relevance, context and connection.” – Beth Comstock Business growth (both organic and inorganic), when joined with articulated expansion strategies, represents a key goal for modern business owners, commercial operators, and entrepreneurs. Such growth hinges…

“To be successful, you have to have your heart in your business, and your business in your heart.” – Thomas Watson, Sr. Interesting parallels exist in the domains of biology and modern commerce. Every biological entity works to distinguish its existence with organic growth, and the same applies to commercial organizations. In this context, a…

“A company can advertise and market like mad about who they are and what they believe in, but in today’s world, it’s the people on the front line who are ultimately defining the reputation of the business. And the reputation of your business, let’s face it, is really the brand.”  – Shane Green Human motivation…

“In the successful organization, no detail is too small to escape close attention.” – Lou Holtz The modern workplace is an expression of the human desire to organize commercial activity and source high levels of return on investment on efforts that drive a contemporary enterprise. That said, the workplace is also a manifest product of…

“The power of a website comes from the people using it, not the people making it.” – Chris Edwards The modern website represents a cultural, commercial, and digital phenomenon, one that promotes connections across continents and spurs the wheels of the global economy. Recent research indicates North America houses the highest penetration rate of Internet…

“Visual communication of any kind, whether persuasive or informative, from billboards to birth announcements, should be seen as the embodiment of form and function; the integration of the beautiful and useful.” – Paul Rand The potential that resides in human endeavor presents elementary motive power to the world of modern commerce. Startup businesses, trans-national concerns,…

“A problem well stated, is a problem half solved.” – Charles Kettering The modern user manual is a device of instruction, one that introduces a product or service to new users. It can typically contain images, text, graphics, do’s and don’ts, toll-free numbers, emergency measures, and troubleshooting guides, among other elements. The presence of a…