Category: Customer Service

Coinage, paper money, joint stock companies, trade guilds, commercial partnerships, collaborations, and incipient capital structures represented some of the earliest manifestations of organized commerce during the last two millennia. Gradually, domestic compulsions and the imperative to trade with overseas partners encouraged certain entities to emerge in Western Europe. The Dutch East India Company and the…

Contemporary living spaces present instances of functional and highly aesthetic design harnessed to the cause of promoting modern lifestyles. The architects, planners, and designers of such spaces are utilizing a multitude of materials, concepts, sensibilities, human intelligence, and design principles in a bid to break new ground in interior architecture. Muted colors, the widespread use…

Manufacturing ranks among the oldest activities known to humankind. The expanse of human history indicates that the domain of manufacturing touched a range of commodities; these included primitive clothing and early forms of textiles, body armor and the weapons of war, crude toys for children, metal-based fiat currency, wines and intoxicants, perfumes and fragrances, luxury…

Furniture represents one of the least appreciated items in the inventory of a modern household. Every quarter of a residential unit bears some form of furniture that imparts form and function to the space. Duvets, sofa sets, tables, chairs, lawn chairs, beds, side tables, wall cabinets, et al are the most common forms of furniture…

The civil aviation industry represents a flagship endeavor in the ongoing project of transporting human beings to specific destinations around the globe. The jetliners that power this unique mode of transportation have evolved into models of ergonomically-designed comfort, speed, endurance, not to mention raw engine power. Some observers have likened these machines to time warp…

The modern organization is a complex, nuanced, layered creation of human thought. The many moving parts inside the modern organization include human components, strategies, systems, processes, supply chains, disruptions, interactions (with vendors, clients, and employees, stakeholders), etc. Organizational thinkers recommend regular initiatives to map these components and their interactions in a bid to drive the…

“Without change there is no innovation, creativity, or incentive for improvement. Those who initiate change will have a better opportunity to manage the change that is inevitable” – William Pollard Flowcharts are an integral component of the top basic quality tools, and represent innovation and creativity, flexibility and easy adaptation of change. As a graphical…

Aristotle, the Greek philosopher whose voice reaches us from antiquity, made significant observations on the nature of life and the importance of quality education. His statements on the subject find persistent echoes in the thoughts and actions of modern educators and those that craft public policy in contemporary times. Most observers note education is an…

Seminal events that play over extended periods of time can cast transformational long-term effects on global economic systems. The Industrial Revolution was one such event that molded, dominated, and transformed the commercial, scientific, and industrial development of the British economy more than 200 years ago. A range of inputs that included scientific expertise, the widespread…

The conventional, read popular, perception of mathematics assumes an abstract domain tightly governed by the interplay of integers, numbers, principles, theories, algorithms, theorems, and formulae – all cast in stone. Such perceptions fuel notions that mathematics is a very precise science that imposes a rigid matrix on all that it surveys. Large parts of such…