Category: Customer Service

The civil aviation industry represents a flagship endeavor in the ongoing project of transporting human beings to specific destinations around the globe. The jetliners that power this unique mode of transportation have evolved into models of ergonomically-designed comfort, speed, endurance, not to mention raw engine power. Some observers have likened these machines to time warp…

The modern organization is a complex, nuanced, layered creation of human thought. The many moving parts inside the modern organization include human components, strategies, systems, processes, supply chains, disruptions, interactions (with vendors, clients, and employees, stakeholders), etc. Organizational thinkers recommend regular initiatives to map these components and their interactions in a bid to drive the…

“Without change there is no innovation, creativity, or incentive for improvement. Those who initiate change will have a better opportunity to manage the change that is inevitable” – William Pollard Flowcharts are an integral component of the top basic quality tools, and represent innovation and creativity, flexibility and easy adaptation of change. As a graphical…

Aristotle, the Greek philosopher whose voice reaches us from antiquity, made significant observations on the nature of life and the importance of quality education. His statements on the subject find persistent echoes in the thoughts and actions of modern educators and those that craft public policy in contemporary times. Most observers note education is an…

Seminal events that play over extended periods of time can cast transformational long-term effects on global economic systems. The Industrial Revolution was one such event that molded, dominated, and transformed the commercial, scientific, and industrial development of the British economy more than 200 years ago. A range of inputs that included scientific expertise, the widespread…

The conventional, read popular, perception of mathematics assumes an abstract domain tightly governed by the interplay of integers, numbers, principles, theories, algorithms, theorems, and formulae – all cast in stone. Such perceptions fuel notions that mathematics is a very precise science that imposes a rigid matrix on all that it surveys. Large parts of such…

Theater remains one of the key pursuits in the social, cultural, and political lives of human beings. The ongoing experimentation and evolution of theater continues to hold its own as a key human achievement in the domain of the performing arts. Every manifestation of civilization on this planet has certain elements of theater (and theatrical…

The many processes that animate the domain of biology include putrefaction or decomposition. This phenomenon is defined as the “continual process of gradual decay and disorganization of organic tissues and structures after death.” Every living biological entity undergoes decomposition at the terminal stages of its existence. This process allows the men and women of science…

Business performance in the modern era is premised on myriad moving parts. These include the calibre of manpower operating a business, the management skills of the leadership, the external trade environment of a nation, fluctuations in international currency markets, the prices of raw materials and other inputs, variability in market demand for a company’s services…

Counter narratives – and the seemingly subversive motifs they represent – elicit interesting effects from the human psyche. This stems from the new possibilities, contrarian views, and alternative ideas propagated by counter narratives that assail the original edifice described by an accepted narrative. In a sense, counter narratives attack our sense of the world and…