Category: Customer Support
-
Ways To Differentiate Customer Experience in Your Business
Customer service is important and popular in all organizations. But its popularity has not improved the role of customer experience. Customer service is just a part of the customer experience. Customer experience therefore, plays a big part in ensuring the success of an organization. Yonyx enables organizations to create decision tree driven interactive guides for…
-
Becoming a Hero that Achieves Positive Customer Experience
It doesn’t matter how much money you throw for your marketing efforts if you cannot commit to “listening” to what your customers say. You might say that this is the oldest trick in history but it still works in achieving positive customer experience until today. Unfortunately, not all corporate owners know how to listen to…
-
Scary Things Bad Customer Service Can Do To Your Business
“You will not believe how I was treated in that shop”. This is what most angry customers say to their friends in common chats or social media. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. While this sounds simple on paper, most angry customers will…
-
Satisfying Customer Experience for the Company’s Success
Marketing, sales and customer support are three different aspects of business that are often focused on customer experience. They are geared towards collecting data that will quantify customer reactions after doing business with them. If for instance you want to satisfy customers, what better way to do this than improve overall customer experience? Yonyx enables…
-
Better Customer Experience Means You’re Always Wrong
When you are trying to improve customer experience, you have to embrace the fact that as a business owner – you’re always wrong. You will face overly demanding customers and you’ll probably end up being yelled at because your customer support was slow, downright bad or poor. Sometimes, these judgments are too unfair but that’s…
-
How To Use Social Media To Win More Customers Today
Customers are improving in taste preferences everyday. In the current world of business, it is differentiation that sets one apart from the competition. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Customers would want to go for something that is beyond ordinary. Today, social media…
-
Don’t Write off Phone-Based Customer Service and Support Yet
As this Zendesk article points out, phone-based customer experience support, especially for large companies, is in something of a mire right now, for a variety of reasons, be it a poor infrastructure or poor technological resources. They point out a fact that may appear to be a contradiction at first, and that’s that many customers…
-
3 Things that Enchant People for Better Customer Experience
Different people will have different levels of customer experience. A lot of them don’t care a lot about how big or small a business is just as long as they get what they want. Regardless of business industry, customer experience will always be a goal that entrepreneurs often set for themselves. Yonyx enables organizations to…
-
Significant Impact of Mobile Devices on Customer Experience
Business owners, marketers and even service providers are all taking full advantage of the opportunity to improve the traditional customer experience. As mobile devices become popular such as tablets and smartphones, there has been an explosion in intelligent, personalized and comprehensive mobile solutions that all can use. Yonyx enables organizations to create decision tree driven…
-
How To Improve Customer Loyalty In Your Business Today
Loyal customers will always come to your shop in the good and bad times. You should strive to keep them. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Considering that its hard enough to get new customers, loyal customers should be treated near royalty because…