Customer experience is the biggest driver of customer satisfaction and retention. Yet it’s pretty hard for you to sample just a section of your customers as a means of gauging how satisfied they are. Better customer experiences, customer retention, higher measured satisfaction, and increased selling effectiveness can be achieved in each business.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
Identify agent performance
Identifying agent performance is the key to cultivating satisfaction among those they serve. Profiling your customer care agents will not only help you help them realize the areas they need to improve on, but will also enable you optimize the experience they provide to your customers.
Understand your customers
Knowing your product also helps you optimize the experiences your customers get. While this is often assumed, know which policies hinder positive customer experiences for better customer experiences.
Change bad to good customer experiences
Your customers are your best bet at survival in the business environment. If your customers report poor satisfaction rates via call ins, the key to business success is to take action geared at changing matters. On the other hand, if customers are happy, keep doing a lot of that for greater success.
We help organizations to improve their customer satisfaction experiences first hand through self service optimization, or by improving agent efficiency in call centers.
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