Improve Customer Satisfaction & Retention For Greater Business Success

Customer experience is the biggest driver of customer satisfaction and retention. Yet it’s pretty hard for you to sample just a section of your customers as a means of gauging how satisfied they are.  Better customer experiences, customer retention, higher measured satisfaction, and increased selling effectiveness can be achieved in each business.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

Yonyx will help you improve customer satisfaction.
Yonyx will help you improve customer satisfaction.

Identify agent performance

Identifying agent performance is the key to cultivating satisfaction among those they serve. Profiling your customer care agents will not only help you help them realize the areas they need to improve on, but will also enable you optimize the experience they provide to your customers.

Understand your customers

Knowing your product also helps you optimize the experiences your customers get. While this is often assumed, know which policies hinder positive customer experiences for better customer experiences.

Change bad to good customer experiences

Your customers are your best bet at survival in the business environment. If your customers report poor satisfaction rates via call ins, the key to business success is to take action geared at changing matters. On the other hand, if customers are happy, keep doing a lot of that for greater success.

We help organizations to improve their customer satisfaction experiences first hand through self service optimization, or by improving agent efficiency in call centers.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree