Customer Service and Its Multiple Definitions

by | Aug 25, 2013 | CRM, Customer Self Service, Customer Support

When people think of customer service; they typically think of customer service departments that many businesses have. Yet, customer service actually means more than this. The term can refer to the physical department or it can refer to customer service as a concept.

As a concept, customer service refers to any interaction between an employee and a customer. It can occur at any time in the purchasing process, including before, during, or after purchase. It can also occur when there is not a purchase, like during conversations on site, conversations over the phone, and even through emails.

Many successful business owners ensure that their staff is expertly trained to provide high quality customer service with the intension of garnering excellent customer experience and social CRM. High quality customer service can turn your new customers into loyal customers. It’s definitely a worthwhile investment. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.

If you want to improve your customer service but you’re not sure how, you should consider administering a customer service survey to your customers. This should give you a good idea of how your customers perceive their interactions with your business.

Yonyx enables organizations to generate creative customer support, good social CRM and customer experience that provide customers an interactive self-service experience similar to interacting with a live Agent customer support analyst. [button_box header=”” buttontext=”Sign Up for 30-day Free Trial” link=””][/button_box]



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