Five Ways To Improve Customer Satisfaction Surveys

by | Jun 7, 2014 | CRM, Customer Self Service, Customer Support

Improve customer satisfaction surveys with interactive customer service interfaces.

Improve customer satisfaction surveys with interactive customer service interfaces.

Improving customer satisfaction scores can be a daunting task. However there are many ways to make a simple phone call or visit, unforgettable. Here are five ways to improve customer satisfaction surveys:

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service 

1. Make Customers Laugh – Most of the time, the call is in regard to a harrowing matter. A simple joke which breaks a smile can be the difference maker.

2. Install User Friendly Mobile Compatible Software – Yonyx specializes in manuals that cater to any device. This universal portability makes customers feel relieved in the event something were to go wrong.

3. Offer Gratitude – As a call center agent, never forget to express the gratitude for any consumers’ patronage. In spite of the scenario, these basic sentiments can translate to a world of difference.

4. Install Browser Friendly CRM Help Desk – Customers who can utilize any customer support or self-service interface benefit greatly from a CRM Help Desk which is supported by numerous browsers. Yonyx offers this feature.

5. Be Polite and Courteous – Never treat your customer with anything less than 100% respect. Avoid confrontation at all cost and maintain professionalism.

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Improve Customer Service using Decision Trees

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