Five Ways To Improve Customer Satisfaction Surveys

Improve customer satisfaction surveys with interactive customer service interfaces.
Improve customer satisfaction surveys with interactive customer service interfaces.

Improving customer satisfaction scores can be a daunting task. However there are many ways to make a simple phone call or visit, unforgettable. Here are five ways to improve customer satisfaction surveys:

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service 

1. Make Customers Laugh – Most of the time, the call is in regard to a harrowing matter. A simple joke which breaks a smile can be the difference maker.

2. Install User Friendly Mobile Compatible Software – Yonyx specializes in manuals that cater to any device. This universal portability makes customers feel relieved in the event something were to go wrong.

3. Offer Gratitude – As a call center agent, never forget to express the gratitude for any consumers’ patronage. In spite of the scenario, these basic sentiments can translate to a world of difference.

4. Install Browser Friendly CRM Help Desk – Customers who can utilize any customer support or self-service interface benefit greatly from a CRM Help Desk which is supported by numerous browsers. Yonyx offers this feature.

5. Be Polite and Courteous – Never treat your customer with anything less than 100% respect. Avoid confrontation at all cost and maintain professionalism.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree