How to make and keep your customers smiling

Your customers are your business’ mortar and pestle. They’re the link between your dreams and yourself as an entrepreneur.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

Yet, how many businesses focus on making and maintaining the smiling culture among their customers? Well, a simple survey shows that just a handful does it successfully. Luckily, these tips will help you keep customers smiling.

  1. Treat your customers like people because that’s what they want, and not an issue. Customers want to be heard, listened to and appreciated. By doing this you can always count on customers smiling.
  2. Create solutions for your customers based on their problems. Avoid the risk of creating automated answers to all their problems as this often keeps them from finding the custom solutions they’re looking for.
  3. Customers want to feel some level of liveliness when you’re serving them. If you’re using customer service reps, let them be lively. However, if you’re using self-service, let it be interactive enough to be helpful.
  4. Make sure you occasionally surprise your customers with excellent customer service when they don’t expect it. This will make customers smile. It will also keep customers smiling.

Customer self service is one of the most effective ways to grow your customer service. We will help you grow your customer satisfaction to keep them smiling for long.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree