Interactive Computer Manual | The Turning Point of Customer Support

Customer support need not be a laborious and tedious task if you have a service solution that’s going to take care of mundane, repetitive issues. The solution could be an interactive computer manual – an increasingly popular service solution that acts as co-pilot for your live agents.

Interactive Computer Manual | Point of Support
Interactive Computer Manual | Point of Support

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.

What does it do?

It becomes a “reusable agent”. An interactive computer manual contains comprehensive content. In fact, it is your company’s knowledgebase. Your customer support staff often experience constant repetition of tasks. But with an interactive computer manual, the repetitive task will be lifted from your support staff.

Customers just have to access the knowledgebase and the solutions would be available to them as suggested by the manual. The availability of the response is completely automated. The only thing that customers will do is select the item that best describes their current situation.

It works concurrently with your support staff. While live agents are busy dealing with the needs of other customers, the interactive computer manual will deal with simple issues. So, if two customers have basically the same problem, they can access the knowledgebase with no problem at all.

It contains quality content for the knowledgebase. The more your support staff resolves new and challenging issues, the more fresh and quality content you can add for your knowledgebase. This widens the information contained within.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree