What An Interactive Computer User Manual Can Do For Your Customers

Too many companies in the computer industry invest significantly more money into product development as compared to customer support. To create the best possible customer experience, companies must also invest in developing an interactive computer user manual.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

Let’s take a look at how an interactive computer user manual enhances the customer experience:

An interactive computer user manual helps customers resolve troubleshooting or installation issues. 

Your company must expect that, if nothing else, there will be user errors as customers use your product. Providing creative customer support walks customers step by step through installation or troubleshooting.

An interactive computer user manual enables customer self service. 

Automated support is the best tool for customers to resolve issues on their own. Customer self service is a growing trend and your product must be adequately supported.

Provide an interactive computer user manual.
Provide an interactive computer user manual.

An interactive computer user manual reduces customer frustrations. 

For many customers, running into an issue is a major cause of frustration. Make it easy for customers to find the information they need and they won’t become too frustrated to actually use your product.

An interactive computer user manual allows customers to expand their knowledge about your product.

Many customers turn to knowledgebases for the purpose of learning. If your company provides a comprehensive manual, customers can also learn new ways to use your product.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree