It is all about an IT user guide that customer service can be substantially improved. Here’s the scene in the customer service world. Live representatives get exhausted trying to deal with all the repetitive questions and issues throughout the day.
The IT user guide is an innovative service solution that works alongside your support staff. What does it do? Well – the obvious answer would be to deal with the repetitive tasks for live agents. The software will recognize incoming queries basing on the selection process of the customers.
Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.
Furthermore, the IT user guide will suggest common answers and solutions automatically as the customer chooses an item. It is some sort of co-pilot that works with your live agents and will provide the necessary help when necessary.
This system is dynamic, creative and engaging for customers that it offers them a way to learn things on their own. Gone are the days when they have to browse the Internet for every ounce of information just so they can avoid calling customer support.
The software is the answer to replicating what your agents can do thus lessening the burden of having to deal with repetitive, simple issues. Your agents can now focus more on new, challenging issues, which they have to find solutions to as soon as possible.
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