A company’s interactive user handbook can contain information about ActiveSync troubleshooting that often becomes a haven of learning experience for customers. Here is the scenario about ActiveSync troubleshooting:
What is ActiveSync?
ActiveSync refers to the Windows Mobile software that lets customers synchronize a Windows PC/Exchange Server with a variety of Windows-based CE mobile and devices. If a PC runs on Windows Vista, the synchronization will take place through Windows Mobile Device Center.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.
What can you synchronize through the ActiveSync Program?
The program allows people to synchronize various Microsoft Office documents, Windows Outlook, applications, pictures, videos and music.
Common ActiveSync Troubleshooting Information
A lot of ActiveSync problems can be solved by turning a device from a remote NDIS into Serial over USB for its communication standard. You have to remember that ActiveSync cannot be installed in Windows Vista but you can use the Microsoft Windows Mobile Device Center to manage the synchronization (as mentioned elsewhere in this article).
As you can see, the ActiveSync program may be complicated – just by the sound of it. But, when it comes to troubleshooting, an interactive user handbook is handy and can provide guidance to customers without calling customer support.
The interactive user handbook allows your company to focus on things that really matter thus maximizing your profits, in the end.
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