The average telecom business has millions of customers around the world. As a result, achieving 100% customer satisfaction is close to impossible. Research shows that only few telecom businesses have been able to satisfy their customers- and continue to do so. Many others are probably still struggling or attaining an average customer satisfaction. Yet, there are many ways in which they can improve customer care.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
Here are some.
Give the customers a listening ear
Customers become extremely frustrated when they are not given attention. To avoid this, the customer service agents need to be trained to be good listeners. The moment the agents learn to listen to one customer at a time, things become simpler. Agents will be able to provide the right solution and save time for the next customer.
Deal with complaints
When customers are satisfied they never complain. The moment they begin to complain, something must be wrong. Do not make assumptions and imagine that the customer will take it easy. Approach the complaint early enough before it reaches the critical stage.
Avoid flat responses
A flat response to a customer who has an issue with his communication gadget worsens the problem. Train agents on how to deal with customers when wore comes to worst.
We make customer care for telecom companies simpler with effective user manuals, guides among other self service facilitation materials. Talk to us today.
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