Reasons Why Organizations Must Think Self-Customer Service

The days when organizations ignored the most important people to their bottom lines-customers, are long gone. Today, organizations must meet the needs of their customers wherever they are. Nevertheless, why would an organization think in terms of self-service to achieve better customer service rating.

Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service.

The modern customer

Compared to the older generation of customers, today’s customers are well informed, but impatient. Especially if you’re dealing with a younger generation of customers, they want everything at the click of a button or on social media. They want to find everything on your website for them to make a buying decision. You can only catch their attention if you direct them properly on the site so that they can “serve themselves”.

Competition

The other reason organizations need to consider self-service, as part of their operations is your competition. More and more companies are optimizing their client experience, starting on their websites, and expanding onto other platforms. Failing to join this bandwagon will leave you behind.

Optimize company resources

Don’t tie up your client service staff dealing with customer problems that have no ROI. This is misguided and myopic for any organization. When you reduce the number of times your customers burden your client service staff with redundant questions, you have improved as an organization.

With our self-service platform, your company will not only optimize the role of client service, but will also move with time and beat the competition in client service.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree