Unique and Interactive FAQ Software to Handle Customer Issues

Customer support should be multi-channeled. Meaning, customers should be able to keep in touch with you in various ways – not just through email and phone. One of the channels could be a unique and interactive FAQ software, which customers can gain access to 24/7.

Interactive FAQ Software Handles Customer Issues
Interactive FAQ Software Handles Customer Issues

How does an interactive FAQ software be able to handle customer issues when it doesn’t even involve “human touch?”

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.

It is a comprehensive knowledgebase. Having a detailed knowledgebase can offer consistency in handling customer issues. For instance, if two or more customers have similar issues, they can diagnose and try to fix their problem using the interactive FAQ software. The consistency of customer support on two or more customers would be at the same level.

It heightens the “human touch.” Even if you think that the software can remove the human side of support, it actually heightens and improves it. When customers do contact your support lines, this means that their problems have escalated already and your support staff is expected to spend adequate amount of time to handle each customer effectively.

With the comprehensive interactive FAQ software, you filter the customers who call your support lines allowing you to spend more time on customers who really does need tech support.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree