How To Write The Best How To – A Riddle Unsolved

by | Apr 21, 2014 | CRM, Customer Self Service, Knowledgebase

Help customers unlock the full capability of a product or service with a thorough how-to manual.

Help customers unlock the full capability of a product or service with a thorough how-to manual.

Writing a thorough and comprehensive how-to manual is quintessential. Not only does an effective how-to manual give customers a smooth platform to assemble or learn about a product or service, it provides an intricate framework for them to refer to in the event of future difficulties. Here are some tips on how to write the best how-to manual, the riddle is unsolved:

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

  1. Keep Instructions Brief and Clear – There is no need to nibble or dabble, just go right after the intended action and write what needs to be done.
  2. Offer Checkpoints – This allows for the customer to either take a break or review their accomplishments up to this point. If there is an important point that needs to be made, this is the  ideal time to make it. Optimal results are achieved when the small things are done correctly. Make sure this can happen, by adding checkpoints to check over previous tasks.
  3. Keep It Fresh – Do not use bland terms or advanced terms to present the material. Installing a bit of comedy, with a dash of perspective and some basic terminology will keep the content fresh.

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