Interactive Software Booklet | Smart Way to Reduce Call Center Costs

by | Apr 17, 2014 | Automate Support, Troubleshooting

The most challenging aspect of running call centers nowadays is meeting the demands of customers and exceeding business goals while cutting costs. The interactive software booklet not only cut costs but also improve the overall experience of your customers.

Cost reduction through an interactive software booklet

Cost reduction through an interactive software booklet

Successful implementation of an interactive software booklet is a great way to increase productivity of call center agents while reducing the average handle time for each customer they cater.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.

Therefore, reducing call center costs can be achieved through an interactive software booklet and practicing the following:

Be customer-specific. You need to know who your customers are before you can develop a customer-specific system. If you are customer-specific, it is easier to resolve issues because you can meet their demands right away. A software booklet allows you to go beyond the traditional means of support.

Develop a method that’s customer-focused. In addition to knowing who your customers are, you should develop a method or system that can help you focus on your customers. Since customers today expect you to pull out information automatically considering we are already in a connected and digital age, implementing a software system that allows you to do this is extremely beneficial.

The Yonyx software allows you to practice both of these cost-cutting methods for call center costs.

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Improve Customer Service using Decision Trees

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