It is almost a mortal sin to keep your customers waiting. This is the reason a decision tree driven customer service software is slowly taking the spotlight.
What’s the primary benefit of having customer service software?
Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.
Less waiting time. Many times, customers find themselves on the waiting mode – for the next free available representative, for the acknowledgement that they have a slight issue and for the company’s service.
And, waiting – doesn’t sit well with almost all customer’s agenda. The installation of decision tree driven customer service software can significantly reduce waiting time.
In fact at times, there is no need to wait at all. Customers can diagnose their own problem and try to fix it on their own 24/7.
Frees Your Staff. Oftentimes, your staff is held up dealing with simple, mundane tasks. Therefore, some customers who have complex problems need to wait – which is a reasonable source of anger and frustration.
With the decision tree driven customer service software, there is no need for your staff to deal with simple issues. Customers can directly select an option related to their situation and work their way from there.
As you can see, time is of the essence when you run a business. You value not only your time but also that of the customers.
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