If for instance you’re one of the application developers in the industry today, how can you assist your customers to better understand your product without prompting them to call customer support all the time?
The answer lies in an effective software installation bible. This is an interactive guide basing on systematic and organized content. It allows you to get rid of repetitive questions or issues like “how to install the application you’ve developed.” It serves as an interactive manual that allows you to stand out among your competition.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.
You should always consider creating an effective software installation bible that’s clear and concise so your customers will better understand the application.
Effective outline: The software installation bible is as effective as its outline. It gives customers an overview of what content they should look at first basing on the current situation they’re in. Organization of procedure is what customers like to have in a visual workflow.
Concise and straightforward manual: Nobody likes to read long blocks of text and not understand what they have read – so do you. Therefore, when you create the details of the software installation bible, it is important that you tailor it basing on what customers expect. Create bullets on the content with clear and simple content.
Detailed solutions: After reading the straightforward content, customers expect you to detail out on working solutions. Make sure that your solution content is clear and detailed but not redundant.
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