Do you know what customers think when you interact with them? When was the last time that you had to deal with a really difficult complaint from a customer? Have you told your best customers that you are thankful for their business lately?
Successful businesses provide courteous social CRM, high quality customer service. If customers can find a business that offers similar products or services as your business at comparable prices, it’s likely that they will choose to consume at whichever business has higher quality customer service.
More than 50% of customers are willing to pay a little more to have a more pleasant shopping customer experience. Furthermore, if your customers are satisfied with your customer service, they will possibly recommend you to up to 6 of their family members or friends. Ultimately, this all means that customer service cannot be ignored. You need to provide as creative customer support as you can. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.
Think about it from the customer’s point of view. It can sometimes be really frustrating to interact with employees that are poorly trained.
Yonyx enables organizations to generate creative customer support, good social CRM and customer experience that provide customers an interactive self-service experience similar to interacting with a live Agent customer support analyst. [button_box header=”” buttontext=”Sign Up for 30-day Free Trial” link=”https://corp.yonyx.com/sign-up”][/button_box]
