Customers are always aware of how you are treating them. If they aren’t treated well, they aren’t as likely to return. Creative customer support is so important that businesses usually have departments that exist to concentrate solely on customer service. The employees of a customer service department need to be trained well. You can’t simply rely on an employee’s social skills. You need to let them know what types of behaviors are appropriate and which are not, so that you can provide uniform customer service. There are two main skills that are essential for your customer service employees to have:
- Listening and speaking skills: Your employees need to be able to both listen and speak well. Listening skills without speaking skills or vice versa is useless. This is not necessarily something that can be taught. An employee needs to have a certain social disposition if you want them to succeed in customer service. You can hone these skills but you can’t create them. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.
- Written skills: Businesses communicate via text in a lot of situations, such as when creating ads, sending out emails, or posting on a social media website. If your employees don’t have a strong handle on grammar and spelling, you may find your customers not taking you seriously.
Yonyx enables organizations to generate creative customer support, good social CRM and customer experience that provide customers an interactive self-service experience similar to interacting with a live Agent customer support analyst.
