Improving customer experience is one of the biggest challenges businesses are facing. A number of businesses have reported success serving their customers fast, on time and providing regular deals and discounts. How are you managing your customer experience? If your business is struggling cant afford regular campaigns or price cuts, serving customer testimonials can improve your profitability.
Customer testimonials increase customer trust in your business, especially if your business operates online. According to a recent survey, customers research websites, customer reviews and sites like Yelp to see what others say about you 50% of the time. You need to take advantage of this by serving them real good experiences from your customers to earn their trust.
Testimonials also help remove anonymity from your business or service. This is because naturally, most people want to experience what others have experience, especially if the experience was good.
With Yonyx’s services, you can publish customer self service information– which includes customer testimonials in a way customers will love.
Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.
Apart from allowing you to publish testimonials, you can collect data about customer reactions, and be able to tweak and retweak until you have a message they’ll love.
Photo Credit: www.greekshares.com
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