The number of businesses servicing customers through self service information is increasing fast. Serving self service information is pretty efficient and good for the customers. Here are some of the reasons why your company’s customer service needs to boost its self service information serving efforts- self service benefits.
Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.
Consistent experience
Self service gives customers a more or less consistent customer experience when they come to your website. This is different from them calling your customer care- there are many inconsistencies on when emails get responses, different voices on the other end. If they can rely on what you’ve published to make decisions consistently, them your business has won them.
Improved support
Whilst self service does not replace customer care representatives- it’s an efficient way of creative customer support. Questions that need quick answers are answered right away. This not only lowers the volume of calls customer care support has to respond to, but it also improves the level of support customers get.
Relevant marketing
Effective customer care and support is precise. Customers not only want information served when and where it’s required, but in a way that completely answers questions. Proper self service information can do this effectively.
Yonyx makes it easy for you to publish relevant and effective self service information for your customers.
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