Businesses wrongly assume that only customers benefit when self service is the default customer support strategy. Truth is, employees also benefit from the deployment of customer self service strategies like the publishing self service information online.
Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.
- Employee organization and efficiency increases sharply with a self service customer support model than the traditional models. When customers serve themselves (through published self service information and chats), customer support staff can effectively track activity to provide better solutions and solutions.
- Improves sales in the sense that unnecessary queries to customer service staff reduce. This means that all the queries received can be studied accordingly and custom solutions- products and services availed. In simpler terms, self service can ease employee duties from redundant to useful ones like sales which can better their pay checks- contributing more revenues.
- Self service also helps customer support employees optimize their functions. By tracking what customers ask, or want, customer care employees can devise better solutions to needs- meaning they can provide a more consistent show to the customers- for better satisfaction.
Overall, employees stand to gain from the organization, optimization of sales and customer experiences with self service models. Yonyx can help customer support employees create and publish self service information in a way customers love.
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