Benefits of Creating A Decision Tree For Customer Support

Now that most businesses have a presence on the Internet, they’ve had to find new ways of providing high-quality customer service. There are still people who will call hotlines to get their questions answered, but others would rather just go online to find the answers they’re looking for themselves. Get consistent call cenYonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.er agents with Yonyx contact center solutions.

After all, having an Internet connection is to have knowledge of practically anything in the world at your fingertips. The only problem with this is that there are still some problems that cannot be solved with a simple Google search.

If you really want to put your customers on the right path to answering their own questions and solving their own problems, you will want to include a decision tree on your website.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

A decision tree is a chart or graph in tree form that outlines every possible solution to a problem. The decision tree might start with a question with at least two possible answers. Each of these answers represent different trees on the branch, and they in turn bring up additional questions that each have their own branches. Eventually, traveling along a certain branch will lead you to the best possible solution to your problem.

Decision trees are perfect for customer support pages. They allow customers to get the help they need without having to resort to calling a hotline. They learn for themselves how to solve the problem, which will come in handy should they ever run into the same problem again. Decision tree widgets have become quite common in different industries as well. They are fully customizable and capable of serving just about any purpose.

Although decision trees will never replace hotlines or face-to-face customer support, they are still useful tools that can go a long way in helping customers find the answers to their questions. Download a widget for yourself and see how it can help your business.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree