Customer Support, Making First Impressions Last

The customer’s first impression about you will always be one of the most important aspect of running a business. It is no longer a cliché to honor the meaning of “making first impressions last.” This is especially true when it comes to customer support, wherein customers determine how worthy you are of their attention in terms of care, professionalism and expertise.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.

Here’s how you can make good first impressions and making them last:

Be professional at all times: Professionalism means your tone of conversation is seamlessly organized and everything seems to fall rightly into their places.

Hire only the right staff: A good business has a very accommodating staff and employees especially those who are assigned to cater to the immediate needs and complaints of a customer. It is important for customer support to have employees with the right qualities and attitude.

Sincere greeting: When a customer calls you for inquiry or complaint, you should always greet them as sincerely as you can. First impressions usually happens on the first hello so you must appear to be more than willing enough to assist customers.

Make customers feel comfortable: In customer support, both the customer and the company must not feel uneasy with each other otherwise every business transaction would feel like the whole weight of the world is placed on your shoulder. Make them feel VIP as they bring to you their questions or complaints.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree