For a business, having a happy and satisfied customer is always the biggest challenge. This determines how well the company is handling customer complaints and other business details. Any business has more room to grow if it has many happy and satisfied customers. In fact, this is the start of progress towards the road of success. It always starts with customer support.
Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.
As you know, customers are the ones who are going to invest money as they avail your services or buy your products. If they are not fully satisfied with the products or services, support tickets come pouring in and your customer support staff will always bear the full brunt of customer complaints. If they can handle each customer well, the war is only half won because customer support is not only about taking care of complaints.
Take social media for example, it can be both a CRM system and a customer support channel. Since more than 90% of the total customer population use social media in their day to day lives, it is imperative that you know what they think or talk about specifically about your product or service.
Customer support is therefore encompassing and a successful one can mean various things – all positive and beneficial for your company.
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