How To Treat Your Loyal Customers Right

by | Jul 3, 2013 | Customer Support

treat your loyal customer right

Photo by Sam Lion

There’s no doubt that finding new customers is super important in the retail industry. Business owners spend countless times and money making sure that they get them through the door. From developing eye-catching advertising strategies to offering the lowest deals possible. Retailers will do anything to ensure that new customers are constantly coming in. However, new customers should not be your number one focus. In fact, you should only spend about twenty percent of your time and resources on securing them.

Yonyx interactive decision trees enable organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service.

Keep in touch with your loyal customers

The best way to ensure your loyal customers stay that way is by keeping in touch. That could mean a host of different things. Sending personalized emails, telephone calls, or even face-to-face visits. They are a great way to make sure your loyal customers know you care. Sure, this might seem like a lot of fuss, but remember what loyal customers offer you! Most importantly, they are giving you repeat business. A steady stream of income is much better than a once-off sort of thing. Plus, if they are truly impressed with your service, you can expect them to recommend you to their friends.

Yonyx also helps the organization improve the consistency and quality of its customer support. Along with that, it improves CSAT (customer satisfaction).

Improve Customer Service using Decision Trees

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