How to Use Social Media to Serve Customers (Revisited)

Most people are on social media networks today. They have become the selling points for most of the business organizations. Many companies have actually gained recognition through social media networks.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self service.

The increasing popularity of social media sales has prompted the need for better service to customers. The following are how you can use social media to serve customers.

Create relationships with customers

The only way to know what to serve your customers is by first getting to know them. The conversations you and your customer engage in always turn out very productive. When you get to understand what your customer needs then you can serve him with the right product or service. At the end of the day this relationship has resulted into a sale.

Service is key

Companies are famous for posting and advertising their products and services. These campaigns have not turned out as expected by the promoters. This is because they do not focus on what customers need but aim to push a sale at the end of the day. Begin by establishing a relationship. Find out your customers need then serve him/her with the appropriate product.

Social CRM is a crucial element of social customer outreach your business can tap into. We just amplify this outreach by facilitating customer self service information.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree