Interactive Decision Tree Boosts Customer Support

If you are a customer-focused company, you should know how valuable time is especially when it comes to contacting customer support. You wouldn’t want to wait considering there are other things to do in a day. On the other hand, as a customer support representative, you don’t want to be held up by mundane, simple things because there are a lot of customers with serious trouble you need to give more attention to.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.

An interactive decision tree guide should be able to boost your customer support by giving customers an alternative. This decision tree helps in determining whether the customer is having problems they can solve on their own or whether they really need a customer support representative to help them. When a customer’s problem was not solved by the decision tree, this will be the time they would need to call customer support or submit a support ticket.

It is only when the customer’s problem has escalated that they would call customer support. This way, it frees up company representatives to focus on customers with real, complex problems. Customers won’t have to wait for a long time before somebody attends to their needs. Customer representatives don’t have to deal with repeating, simple problems. The way that the interactive decision tree works is simple.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree